BARAKA TOWER HOTEL ( 18 HOSPITALITY JOBS) 2024 | MONTHLY SALARY: Competitive Rates | CHECK VACANCY FOR; POSTS, AGE, QUALIFICATION AND APPLICATION PROCEDURE

BARAKA TOWER HOTEL (HOSPITALITY JOBS) 2024

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About Baraka Tower Hotel

Baraka Tower Hotel, located in Nairobi, Kenya, is an esteemed establishment poised to open its doors in the vibrant Eastleigh district. We are committed to delivering unparalleled luxury and hospitality to our guests. As we prepare for our grand opening, we are seeking dynamic and experienced individuals to join our team and contribute to the success of this prestigious venture.

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Available Positions

1. Human Resources Assistant Manager/Officer
2. Head Housekeeper
3. Laundry Manager
4. Executive Chef
5. Repair and Maintenance Senior Supervisor
6. Food and Beverage Assistant Manager
7. Head of Finance
8. Sales and Marketing Manager (with Revenue Management Experience)

Additional Opportunities

In addition to our key positions, we also have opportunities available for the following roles:

1. Receptionists
2. Waiters/Waitresses
3. Baristas
4. Hostesses
5. Housekeeping Attendants
6. Laundry Staff
7. Cooks (all sections)
8. Public Area Cleaners
9. F&B/Costs Controllers
10. Security Supervisor

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Criteria

We are looking for candidates who meet the following criteria:

• Minimum of four years of relevant experience in a 5-star hospitality environment.
• Availability to commence employment on short notice.

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Application Process

Interested candidates are invited to submit their resumes to recruitment@barakatowerhotel.com. The deadline for applications is 10th May. Please ensure that all applications are submitted in English.

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Beware of Scams:

BARAKA TOWER HOTEL does not request payment at any stage of the recruitment process. Please be cautious of fraudulent schemes.

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Why Join Baraka Tower Hotel?

• Be a part of shaping the future of luxury hospitality in Kenya.
• Opportunity to work in a dynamic and prestigious environment.
• Competitive salary and benefits package.
• Join a team committed to excellence and delivering unparalleled guest experiences.

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SAMPLE COVER LETTER FOR A HOSPITALITY JOB

Dear [Recipient’s Name],

I am writing to express my interest in the [Specific Job Title] position at Baraka Tower Hotel, as advertised. With a strong background in the hospitality industry and a passion for delivering exceptional guest experiences, I am confident in my ability to contribute effectively to your esteemed establishment.

In my previous roles, I have demonstrated proficiency in [mention relevant skills or experiences], which I believe align well with the requirements of the [Specific Job Title] position. I am particularly drawn to Baraka Tower Hotel’s commitment to excellence and its vision for shaping the future of luxury hospitality in Kenya.

I am excited about the opportunity to join your team and contribute to the success of Baraka Tower Hotel. Enclosed is my resume, which provides further details about my professional background and achievements. I look forward to the possibility of discussing how my skills and experiences can benefit your organization.

Thank you for considering my application. I am eager to learn more about the [Specific Job Title] role and how I can contribute to the continued success of Baraka Tower Hotel. Please feel free to contact me at [Your Phone Number] or [Your Email Address] to schedule an interview.

Sincerely,

[Your Name]

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Possible Hospitality Job Interview Questions With Answers

1. Can you describe a challenging situation you encountered in a previous hospitality role and how you resolved it? Example Answer: In my previous role as a [position], we faced a sudden influx of guests during a holiday weekend, leading to increased pressure on the kitchen staff. I immediately stepped in to assist with meal preparation, prioritizing orders based on guest preferences and dietary restrictions. By effectively delegating tasks and maintaining open communication with the team, we were able to ensure timely service and uphold guest satisfaction.
2. How do you handle difficult customers or guest complaints? Example Answer: When faced with a difficult customer or guest complaint, I always strive to remain calm and empathetic. I listen attentively to their concerns, acknowledging their perspective, and then take proactive steps to address the issue promptly. Whether it involves offering a complimentary service or escalating the matter to a manager, my goal is to resolve the situation in a manner that exceeds the guest’s expectations and preserves the reputation of the establishment.
3. How do you prioritize tasks in a fast-paced hospitality environment? Example Answer: In a fast-paced hospitality environment, I prioritize tasks by assessing their urgency and impact on guest satisfaction. I begin each shift by reviewing the day’s schedule and identifying key priorities, such as guest check-ins, service requests, and special events. By staying organized and maintaining clear communication with colleagues, I am able to effectively manage my workload and ensure that all tasks are completed in a timely manner.
4. Can you provide an example of a successful teamwork experience in a hospitality setting? Example Answer: In my previous role as a [position], I collaborated with colleagues to organize a large-scale banquet event for a corporate client. Each team member was assigned specific responsibilities, such as food preparation, event setup, and guest coordination. Through effective communication and coordination, we were able to execute the event seamlessly, exceeding the client’s expectations and receiving positive feedback from attendees.
5. How do you stay updated on industry trends and best practices in the hospitality sector? Example Answer: I stay updated on industry trends and best practices by regularly attending workshops, seminars, and networking events related to the hospitality sector. Additionally, I make use of online resources and publications to stay informed about emerging trends, innovative technologies, and guest preferences. By staying proactive and continuously seeking opportunities for learning and growth, I am able to adapt to the evolving needs of the hospitality industry.
6. Describe a time when you had to resolve a conflict within your team. How did you approach the situation? Example Answer: In a previous role, there was a disagreement among team members regarding the allocation of responsibilities for an upcoming event. I facilitated a team meeting to discuss the issue openly, allowing each team member to share their perspective and concerns. Through active listening and mediation, we were able to identify common ground and reach a consensus on how to distribute tasks equitably. By fostering open communication and collaboration, we were able to resolve the conflict and maintain a positive working environment.
7. How do you ensure compliance with health and safety regulations in a hospitality setting? Example Answer: Ensuring compliance with health and safety regulations is a top priority in the hospitality industry. I stay updated on relevant regulations and guidelines by attending training sessions and regularly reviewing documentation provided by regulatory agencies. Additionally, I conduct regular inspections of the facility to identify and address any potential hazards or areas of concern. By promoting a culture of safety awareness and accountability among staff members, I strive to create a secure environment for both guests and employees.
8. Can you provide an example of a time when you went above and beyond to exceed guest expectations? Example Answer: In a previous role, a guest expressed disappointment about not being able to secure a reservation at our restaurant for a special occasion. Recognizing the importance of the occasion, I personally reached out to local restaurants to inquire about availability and made arrangements for the guest to dine at a highly recommended establishment nearby. The guest was delighted by the gesture and expressed gratitude for the personalized service, which ultimately strengthened their loyalty to our brand.
9. How do you handle high-pressure situations, such as unexpected staffing shortages or equipment malfunctions? Example Answer: In high-pressure situations, I remain calm and focused, prioritizing solutions over panic. When faced with unexpected staffing shortages, I quickly assess the situation and redistribute tasks among available team members to ensure continuity of service. In the case of equipment malfunctions, I troubleshoot the issue to the best of my ability and coordinate with maintenance staff to expedite repairs. By maintaining a proactive and solution-oriented mindset, I am able to navigate challenges effectively and minimize disruption to operations.
10. What strategies do you use to motivate and inspire your team members? Example Answer: Motivating and inspiring team members is essential for fostering a positive work environment and achieving collective goals. I believe in leading by example and demonstrating enthusiasm and dedication in my own work. Additionally, I recognize and celebrate individual and team achievements, providing positive reinforcement and encouragement. By empowering team members to take ownership of their roles and offering opportunities for growth and development, I strive to cultivate a motivated and engaged workforce.

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Thank you for considering a career at Baraka Tower Hotel. We are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fee, whether refundable or not.

Best wishes in your job search journey!