ICT Assistant at Lwala Community Alliance

ICT Assistant at Lwala Community Alliance

Location: Lwala and Rongo Satellite Offices
Reports to: ICT Officer
Start date: April, 2024

Overview

Founded by a group of committed Kenyans, Lwala builds the capacity of rural communities to advance their own comprehensive well-being. We support communities to design, implement, and evaluate solutions to their most pressing health challenges. Then, we build coalitions of communities, Health Workers, Government, and universities to generate evidence of impact and infuse these insights into the formal health system in Kenya and beyond. This bottom-up change promises holistic solutions that are custom-built for the systems they are meant to reform.

Job Summary

Lwala seeks the service of a highly motivated and technically skilled ICT Assistant who will be responsible for providing comprehensive support for the ICT infrastructure and network across all offices. The person will offer onsite and offsite support to the satellite offices. He/she will work with users to ensure smooth operation maximizing network functionality and troubleshooting any issues that may arise.

Duties and Responsibilities: ICT Assistant

• Provide Support: Offer support to satellite offices in implementing corrective and preventive ICT solutions for day-to-day operations.
• Install and Maintain: Install, maintain, and troubleshoot all network equipment, including computers, peripherals, and accessories.
• Preventive Maintenance: Conduct regular preventive maintenance on IT equipment to ensure optimal performance.
• IT Support: Provide proactive and reactive IT support to LCA end-users, improving network functionality, and resolving technical issues.
• Inventory Management: Collaborate with office management to maintain an accurate inventory of all IT assets and consumables.
• Training: Deliver effective training to LCA colleagues on the use of network and computer peripherals.
• Reporting: Assist in generating reports for the IT department to track performance and identify trends.
• Infrastructure Integrity: Safeguard the integrity of the network, database, and file storage infrastructure.
• Security Measures: Manage user access and administer appropriate security measures.
• Communication Systems: Maintain reliable internal and external communication systems in satellite offices.
• Monitoring: Actively monitor all IT equipment and infrastructure components.
• Procurement Support: Assist with the procurement of hardware, software, and IT support services.
• Technology Solutions: Identify technology gaps within the organization and propose relevant solutions.
• Needs Assessment: Work with various satellite offices to identify their technological needs and requirements.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certification in Networking (e.g., Cisco Certified Network Associate – CCNA) is preferred.
• Minimum of 1-2 years of experience in a similar role.
• Strong understanding of networking principles and protocols.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office Suite and other relevant software applications.

To Apply

Click the link below to apply. The application deadline is 26th March 2024.

Lwala Community Alliance is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by Lwala’s Antifraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults.

SAMPLE COVER LETTER FOR AN ICT ASSISTANT

[Your Name]
[Your Address]
[City, State, Zip Code]
[Your Email Address]
[Your Phone Number]
[Today’s Date]

[Hiring Manager’s Name]
Lwala Community Alliance
[Organization’s Address]
[City, State, Zip Code]

Dear [Hiring Manager’s Name],

I am writing to express my interest in the ICT Assistant position at Lwala Community Alliance, as advertised. With a Bachelor’s degree in Information Technology and hands-on experience in providing comprehensive IT support, I am confident in my ability to contribute effectively to your team.

During my previous role, I successfully installed, maintained, and troubleshooted network equipment, ensuring smooth operations across multiple locations. My proactive approach to preventive maintenance resulted in enhanced performance and reduced downtime, aligning with the responsibilities outlined in the job description.

I am particularly drawn to Lwala’s commitment to empowering rural communities and addressing their health challenges. As an ICT Assistant, I am eager to leverage my skills to support your mission and contribute to positive change.

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm align with the needs of Lwala Community Alliance.

Sincerely,

[Your Name]

Possible ICT Assistant Interview Questions With Answers

1. Can you describe your experience with installing and maintaining network equipment? Answer: In my previous role, I was responsible for installing and maintaining network equipment, including computers, peripherals, and accessories. I ensured that all equipment was up-to-date and functioning optimally to support the organization’s operations.
2. How do you approach troubleshooting technical issues? Answer: When troubleshooting technical issues, I follow a systematic approach. I start by identifying the root cause of the problem, gathering relevant information, and then implementing appropriate solutions. I also communicate effectively with end-users to understand their concerns and provide timely assistance.
3. How do you stay updated with the latest technology trends in the IT industry? Answer: I stay updated with the latest technology trends by regularly attending workshops, webinars, and training sessions. I also make use of online resources and forums to stay informed about new developments and best practices in the IT industry.
4. Can you give an example of a time when you had to deliver training to colleagues on the use of network and computer peripherals? Answer: In my previous role, I conducted training sessions for colleagues on the use of network and computer peripherals. I developed training materials, delivered interactive sessions, and provided ongoing support to ensure that all users were proficient in utilizing the technology effectively.
5. How do you prioritize tasks when faced with multiple deadlines? Answer: When faced with multiple deadlines, I prioritize tasks based on their urgency and importance. I assess each task’s impact on the organization’s goals and allocate my time and resources accordingly. I also communicate with stakeholders to manage expectations and ensure that critical deadlines are met.
6. Can you describe a challenging technical issue you encountered and how you resolved it? Answer: One challenging technical issue I encountered was a network outage affecting multiple office locations. I quickly identified the root cause, which was a faulty network switch, and replaced it with a backup device. I then implemented measures to prevent similar issues in the future, such as regular equipment maintenance and monitoring.
7. How do you ensure the security of the organization’s IT infrastructure and data? Answer: I ensure the security of the organization’s IT infrastructure and data by implementing appropriate security measures, such as firewalls, encryption, and access controls. I also conduct regular audits and vulnerability assessments to identify and address any potential security risks.
8. How do you handle user access and permissions within the network? Answer: I handle user access and permissions within the network by following the principle of least privilege. I grant users access only to the resources and information necessary for their roles and responsibilities. I also regularly review and update user permissions to ensure compliance with security policies.
9. Can you provide an example of a time when you identified a technology gap within an organization and proposed a relevant solution? Answer: In a previous organization, I identified a technology gap related to inefficient communication between departments. After conducting a thorough analysis, I proposed implementing a collaboration platform that would streamline communication and enhance productivity. The solution was well-received by management and successfully implemented, resulting in improved efficiency and collaboration across the organization.