Customer Service Representative at Mombasa Canvas

Customer Service Representative at Mombasa Canvas

Mombasa Canvas, a premier manufacturing company specializing in made-to-measure canvas and shade solutions, is on the lookout for a dynamic Customer Service Representative to enrich our team. Join us in delivering exceptional service and innovative solutions to our valued clientele.

Key Responsibilities

1. Engage with Customers: Serve as the primary point of contact for walk-in customers, offering professional assistance and guidance throughout their visit.
2. Inquiry Resolution: Address customer inquiries promptly, providing accurate information about our diverse range of products and services. Ensure all concerns are resolved efficiently to maintain customer satisfaction.
3. Inventory Management: Collaborate with the procurement department to oversee the receiving, dispatching, and tracking of inventory. Maintain meticulous records to facilitate seamless operations and auditing processes.
4. Parcel Handling: Receive and manage incoming parcels on behalf of company directors and staff members, ensuring secure and organized delivery.
5. Record Keeping: Maintain detailed and organized records for reference and auditing purposes, contributing to operational efficiency and accountability.
6. Sales Support: Respond to sales inquiries via email and social media platforms, offering product information, guidance, and support to potential customers.
7. Order Coordination: Liaise with production and logistics teams to facilitate smooth order processing, ensuring timely delivery and customer satisfaction.
8. Customer Satisfaction: Strive to exceed customer expectations at every touchpoint, providing personalized assistance and ensuring a seamless buying experience.
9. Quotation Generation: Prepare and generate general quotations for customers, demonstrating product knowledge and pricing accuracy.
10. Ad Hoc Duties: Undertake any additional duties or tasks assigned by management as needed, contributing to the overall success of the team and company.

Qualifications and Skills

• Educational Background: Possess a degree or diploma in a related field, showcasing a solid foundation of knowledge and skills relevant to the role.
• Experience: Bring at least 3 years of experience in a similar customer service role, demonstrating proficiency in managing customer interactions and addressing inquiries effectively.
• Technical Proficiency: Exhibit proficiency in using ERP software/systems, enabling efficient inventory management and data analysis.
• Organizational Skills: Display meticulous attention to detail and strong organizational skills, ensuring accuracy and efficiency in all tasks performed.
• Communication Abilities: Possess excellent verbal and written communication skills, enabling clear and effective communication with customers and internal teams.
• Administrative Knowledge: Have a basic understanding of administrative tasks, supporting smooth day-to-day operations within the customer service department.

How to Apply

Interested candidates meeting the above requirements are invited to submit their applications via email to recruitment@mombasacanvas.com, with the subject line “Customer Service Representative.”

Note: Only shortlisted candidates will be contacted for interviews. Please ensure all communication is conducted in English language.

JOIN OUR TALENT NETWORK

Don’t see a fit at this time?

Don’t worry. Join our Talent Network and get notified about the latest opportunities. Join Now

VIEW MORE JOBS

SAMPLE COVER LETTER FOR A CUSTOMER SERVICE REPRESENTATIVE POSITION

Hiring Manager Mombasa Canvas

[Company Address]

[City, State, Zip Code]

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at Mombasa Canvas, as advertised. With a solid background in customer service and a passion for delivering exceptional experiences, I am excited about the opportunity to contribute to your team.

During my 3 years of experience in customer-facing roles, I have developed strong communication skills and a deep understanding of customer needs and expectations. My ability to effectively address inquiries, resolve issues, and provide personalized assistance has consistently resulted in positive feedback and repeat business.

I am particularly drawn to Mombasa Canvas because of its reputation for quality products and dedication to customer satisfaction. I am eager to leverage my skills and experience to contribute to the company’s success while further developing professionally in a dynamic and supportive environment.

Thank you for considering my application. I am looking forward to the possibility of discussing how my qualifications align with the needs of your team in more detail. Please find attached my resume for your review.

Sincerely,

[Your Name]

HOW TO BE A SUCCESSFUL APPLICANT FOR THE CUSTOMER SERVICE REPRESENTATIVE POSITION

1. Research the Company: Familiarize yourself with Mombasa Canvas, its products, and its values to demonstrate genuine interest and alignment with the company culture.
2. Tailor Your Application: Customize your resume and cover letter to highlight relevant skills and experiences that align with the job requirements outlined in the job description.
3. Highlight Customer Service Skills: Emphasize your ability to effectively communicate with customers, resolve issues, and exceed expectations to showcase your suitability for the role.
4. Demonstrate Technical Proficiency: Highlight any experience or proficiency with ERP software/systems to showcase your ability to manage inventory and data effectively.
5. Showcase Organizational Skills: Provide examples of your attention to detail and organizational abilities to demonstrate your capacity to manage tasks efficiently and accurately.
6. Prepare for Interviews: Anticipate common interview questions and practice your responses to articulate your qualifications and suitability for the position confidently.
7. Ask Questions: Prepare thoughtful questions to ask during the interview to demonstrate your interest in the role and gain insights into the company culture and expectations.
8. Follow Up: Send a thank-you email after the interview to express gratitude for the opportunity and reiterate your interest in the position.
9. Stay Engaged: Stay informed about updates and opportunities by joining Mombasa Canvas’s Talent Network to receive notifications about future openings.
10. Be Professional: Maintain professionalism and a positive attitude throughout the application process, demonstrating your commitment and enthusiasm for the role.

Possible Customer Service Representative Interview Questions With Answers

1. Can you describe a challenging customer interaction you’ve faced and how you resolved it? Example Answer: In a previous role, I encountered a customer who was dissatisfied with a product due to a misunderstanding. I actively listened to their concerns, empathized with their situation, and offered a solution that exceeded their expectations, resulting in a positive resolution and continued patronage.
2. How do you prioritize tasks in a fast-paced environment? Example Answer: I prioritize tasks based on urgency and importance, utilizing tools such as to-do lists and calendar reminders to stay organized. I also communicate effectively with team members to ensure alignment and collaboration in achieving our goals.
3. How do you handle difficult situations or irate customers? Example Answer: I remain calm and empathetic, actively listening to the customer’s concerns and acknowledging their emotions. I strive to find a solution that addresses their needs while upholding company policies and standards, ensuring a positive outcome for both parties.
4. How do you ensure accuracy when managing inventory and record-keeping? Example Answer: I maintain meticulous attention to detail and double-check my work to minimize errors. I utilize ERP systems to streamline processes and ensure accuracy in inventory management and record-keeping, contributing to operational efficiency and accountability.
5. How do you stay motivated and maintain enthusiasm in a customer service role? Example Answer: I find fulfillment in helping others and exceeding customer expectations. I stay motivated by focusing on the positive impact I can make, whether through resolving issues, providing helpful assistance, or contributing to a positive customer experience.

Best wishes on your application, and thank you for considering a career with Mombasa Canvas. We are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. Remember, we are an equal employer and do not charge any application/recruitment fees, whether refundable or not.