Internhip – ICT Intern Position at Health Strat

JOB ADVERT: ICT Intern Position at Health Strat

Background

Health Strat is a leading indigenous public health organization in Kenya, specializing in innovative health system solutions. Our focus areas include HIV, TB, RMNCAH/FP, and Non-Communicable Diseases, where we implement donor-funded programs at both national and county levels. We are currently seeking experienced and qualified individuals to join our team as ICT Interns.

About the Project

The Monitoring and Evaluation & Strategic Information Systems (MESIS) project, in collaboration with the National AIDS and STI Control Program (NASCOP) and the University of Nairobi, is implemented by Health Strat. This project, supported by a cooperative agreement with the U.S. Centers for Disease Control and Prevention (CDC), aims to enhance strategic information capacity for HIV/AIDS programs in Kenya through monitoring and evaluation (M&E) and data science. Technological innovations in health information systems are a key component of this project.

Position Summary

As an ICT Intern, you will work under the direct supervision of the Senior ICT Officer, serving as the primary point of contact for day-to-day technical support to end users. This role offers an opportunity to contribute to the implementation of innovative health information systems and gain hands-on experience in a dynamic environment.

Roles and Responsibilities

• Collaborate with the Senior ICT Officer to complete delegated tasks and duties, including documentation and entry-level system deployment tasks.
• Provide first-line support to end users for PCs, laptops, and tablets (hardware and applications).
• Assist users with network troubleshooting, printer setup, and office application upgrades.
• Interact with networking services, software systems, and applications to resolve technical issues promptly or escalate as necessary, maintaining a log of raised issues.
• Install software on various devices and update user manuals under guidance.
• Support, train, and build the capacity of users on hardware and software, including operating systems.
• Perform data entry, management, and transfer from hard copy to soft copy formats.
• Respond to help desk and service desk requests, following up on request execution and maintaining accurate information within the IS tracking system.
• Conduct hardware diagnostics on computers and maintain partnerships with manufacturers and vendors.
• Assist in ensuring the effective maintenance of day-to-day system operations, including system files management, account maintenance, archiving, backup, recovery, and hardware maintenance.

Required Qualifications

1. Bachelor’s Degree in Computer Science, Information Technology, or a related field.
2. Over 6 months of relevant technical work experience.
3. Knowledge of ICT industry operations, hardware, and software.
4. Excellent understanding of IT business processes, networking, network equipment, Windows, and Linux platforms.
5. Ability to communicate technical information clearly and concisely to non-technical users.
6. Strong organizational skills to coordinate log information for easy maintenance and access.
7. Ability to initiate projects, develop activity plans, monitor progress, and notify supervisors of variances.

How to Apply

Interested applicants who meet the above criteria are invited to send:

1. A cover letter detailing their suitability for the position.
2. A copy of their CV.
3. Contact information (name, email address, and telephone) for three referees.

Please send your application to recruitment@healthstrat.co.ke by 5pm EAT on March 22nd, 2024, with the subject line “ICT Intern.”

Note:

Only shortlisted candidates will be contacted. Please write your application in the English language.

SAMPLE COVER LETTER FOR AN ICT INTERN POSITION

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

[Recipient Name]

Health Strat

[Company Address]

[City, State, Zip Code]

Dear Hiring Manager,

I am writing to express my interest in the ICT Intern position at Health Strat, as advertised. With a Bachelor’s Degree in Computer Science and over six months of technical work experience, I am confident in my ability to contribute effectively to your team.

During my previous role, I gained valuable experience in troubleshooting hardware and software issues, providing end-user support, and maintaining IT systems. My strong communication skills have enabled me to explain technical concepts clearly to non-technical users, fostering a positive user experience.

I am particularly drawn to Health Strat’s commitment to innovative health system solutions and the opportunity to contribute to projects aimed at sustaining epidemic control in Kenya. I am eager to apply my technical skills and passion for public health to support the MESIS project and help achieve its objectives.

Thank you for considering my application. I am excited about the possibility of joining the Health Strat team and contributing to your mission of improving healthcare in Kenya. I look forward to the opportunity to discuss how my skills and experiences align with the requirements of the ICT Intern position.

Sincerely,

[Your Name]

Possible ICT Intern Interview Questions With Answers

1. Question: Can you explain your experience with troubleshooting hardware and software issues?

   Answer: In my previous role, I was responsible for providing technical support to end users, which involved diagnosing and resolving hardware and software issues on PCs, laptops, and tablets. I have experience troubleshooting common issues such as connectivity problems, software crashes, and hardware malfunctions.

2. Question: How do you ensure effective communication with non-technical users when explaining technical concepts?

   Answer: I understand the importance of clear communication in technical support roles. I use simple language and avoid jargon when explaining technical concepts to non-technical users. I also encourage users to ask questions and provide additional explanations as needed to ensure they understand the solutions provided.

3. Question: Can you describe a time when you had to escalate a technical issue to a higher level of support?

   Answer: In my previous role, there were instances where I encountered complex technical issues that required assistance from senior technicians or external vendors. In such cases, I would document the issue thoroughly and escalate it to the appropriate level of support, providing all relevant information to facilitate a prompt resolution.

4. Question: How do you stay updated on new technologies and industry trends in the ICT field?

   Answer: I am proactive about staying informed about new technologies and industry trends by regularly reading tech blogs, attending webinars, and participating in online forums. I also pursue certifications and training courses to expand my knowledge and skills in the ICT field.

5. Question: Can you describe your experience with software installation and updates?

   Answer: In my previous role, I was responsible for installing and updating software on various devices, ensuring that all applications were up to date and compatible with the hardware. I followed best practices for software deployment and documented the installation process to facilitate future updates.

6. Question: How do you prioritize and manage multiple tasks in a fast-paced environment?

   Answer: I prioritize tasks based on urgency and importance, creating a to-do list and setting realistic deadlines for each task. I also communicate with team members to coordinate efforts and ensure that deadlines are met. Additionally, I am adaptable and can quickly adjust priorities as needed to address emerging issues.

7. Question: Can you describe your experience with data entry and management?

   Answer: In my previous role, I was responsible for data entry, management, and transfer from hard copy to soft copy formats. I ensured the accuracy and integrity of data by conducting regular quality checks and following established protocols for data management.

8. Question: How do you approach training and capacity building for end users?

   Answer: I believe in a hands-on approach to training and capacity building, providing users with practical demonstrations and opportunities for practice. I also create user-friendly documentation and manuals to supplement training sessions and encourage self-learning.

9. Question: Can you describe a challenging technical problem you encountered and how you resolved it?

   Answer: In a previous role, I encountered a network outage that affected multiple users. I conducted a thorough analysis of the issue, identifying the root cause and implementing a temporary workaround to restore connectivity. I then worked with the network team to implement a permanent solution and prevent future outages.

10. Question: How do you ensure the security and confidentiality of sensitive information in your care? Answer: I take data security and confidentiality seriously and follow established protocols to safeguard sensitive information. This includes encrypting data, implementing access controls, and regularly updating security software to protect against cyber threats.

We wish you the best in your application process. Health Strat is committed to attracting and retaining the best employees from all backgrounds, and we are an equal opportunity employer that does not charge any application/recruitment fees, whether refundable or not.

Don’t see a fit at this time? Don’t worry. Join our Talent Network and get notified about the latest opportunities. Join Our Talent Network