REMOTE: Customer Care Advocate at iRhythm Technologies (Salary: $38,300 Annually)

Customer Care Advocate at iRhythm Technologies

Location: Remote, US

Salary: $38,300 Annually

Benefits: 401k Matching/Retirement Savings, Dental Insurance, Health Savings Account Contributions, Legal/Financial Assistance, Emotional Health Support, Paid Parental Leave, Unlimited LinkedIn Learning Classes, and more.

Full-time

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Join Our Team at iRhythm Technologies

Are you ready to innovate and make a significant impact on patient lives? At iRhythm Technologies, we are revolutionizing cardiac care with cutting-edge solutions that detect, predict, and prevent disease. Join our dedicated and self-motivated team, where we embrace change, support one another, and strive to be the best.

About iRhythm Technologies

iRhythm Technologies is a leading digital healthcare company committed to delivering better data, insights, and health outcomes for all. By combining wearable biosensors, cloud-based data analytics, and powerful algorithms, we turn millions of heartbeats into clinically actionable information. Our focus on patient care drives us to continuously innovate and improve cardiac healthcare.

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About This Role

Customer Care Advocate

Schedule: Tuesday – Saturday, 10:00 AM – 6:30 PM CST

As a Customer Care Advocate, you will play a critical role in our high-volume inbound Contact Center. You will verify and investigate patient insurance, estimate benefit coverage and out-of-pocket costs, and discuss patient responsibilities and payment options. Your daily tasks will include answering inbound calls, conducting benefits investigations, and documenting all activities in iRhythm’s customer support system. This role is ideal for someone with experience in a Contact Center, health insurance, benefits investigations, reimbursement, and financial counseling.

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Key Responsibilities

• Inbound Call Handling: Answer inbound calls in our Contact Center.
• Benefits Estimation: Provide an estimate of potential patient responsibility based on benefits coverage.
• Outbound Calls: Make outbound phone calls to patients to discuss payment options.
• Documentation: Document all patient and insurance information in Salesforce.
• Interdepartmental Support: Assist and cross-train in other departments during critical times.
• Confidentiality: Maintain patient data and medical records confidentiality in compliance with HIPAA regulations.
• Productivity Goals: Meet daily, weekly, and/or monthly productivity metrics.
• Customer Care: Provide superior customer care by troubleshooting issues related to products, services, and patient enrollment.
• Order Fulfillment: Respond to inquiries, complete order fulfillment, and provide information to customers and accounts.

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Required Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience in a healthcare environment.
• Experience in a high-volume Contact Center.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Flexibility and adaptability to a fast-paced growth company environment.
• Demonstrated great customer service skills via phone, email, fax, or web.
• Patience and professionalism in stressful situations.
• Independent thinking and sound judgment.

Preferred Qualifications

• Bachelor’s Degree or relevant experience.
• Experience with health insurance, benefits investigations, and reimbursement.
• Experience in patient communication, financial counseling, and documentation.
• Familiarity with CRM software, Provider Engagement Portals, and Salesforce.

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What’s In It For You

This full-time position offers a competitive compensation package and a comprehensive benefits package starting from day one. Benefits include medical, dental, and vision insurance, health savings account contributions, FSA and dependent care FSA, commute reimbursement accounts, travel reimbursement for medical care, basic life insurance, short/long term disability, and more. Additionally, we offer:

• Emotional Health Support: For you and your loved ones.
• Legal and Financial Assistance: Including identity theft and pet referral assistance.
• Paid Parental Leave and Holidays: Along with travel assistance for personal trips and PTO.
• Retirement Plans: 401(k) with company match and an Employee Stock Purchase Plan.
• Professional Development: Unlimited access to LinkedIn Learning classes.

Estimated Pay Range: $38,300—$47,800 USD

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Our Commitment to Diversity and Inclusion

At iRhythm, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of all backgrounds, experiences, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer and will consider all qualified applicants with arrest and conviction records in accordance with applicable laws.

iRhythm provides reasonable accommodations for individuals with disabilities in job application procedures. If you need such an accommodation, please contact us at taops@irhythmtech.com.

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About iRhythm Technologies

iRhythm is a pioneer in digital healthcare, creating trusted solutions that detect, predict, and prevent disease. Through our innovative approach, we provide better data, insights, and health outcomes for all. Our flagship product, Zio, has revolutionized cardiac monitoring, setting new standards in the field.

Join Us Now!

Discover your power to innovate and make a difference in patients’ lives. At iRhythm, we are thinking bigger and moving faster. Make iRhythm your path forward.

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Good Luck!

We are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fees, whether refundable or not.

Apply Now and Join Our Team!